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	<title>Rezgo.com Support and Knowledgebase</title>
	<atom:link href="http://support.rezgo.com/feed" rel="self" type="application/rss+xml" />
	<link>http://support.rezgo.com</link>
	<description>Powerfully Simple Reservation System for Tour &#38; Activity Companies</description>
	<pubDate>Fri, 14 Nov 2008 21:57:30 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.6.1</generator>
	<language>en</language>
			<item>
		<title>Tour Inventory - Video Gallery</title>
		<link>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/tour-inventory-video-gallery.html</link>
		<comments>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/tour-inventory-video-gallery.html#comments</comments>
		<pubDate>Tue, 21 Oct 2008 23:41:02 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[Inventory]]></category>

		<category><![CDATA[Tour Management]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=566</guid>
		<description><![CDATA[You can create Video Gallery to description section of tour inventory by linking to online video sharing website such as YouTube, metacafe, Google Video and iFilm. You also are able to add text as caption for each videos.
Here&#8217;s how to create Video Gallery.
Click the  of home tab and then select Inventory, or click the [...]]]></description>
			<content:encoded><![CDATA[<p>You can create Video Gallery to description section of tour inventory by linking to online video sharing website such as YouTube, metacafe, Google Video and iFilm. You also are able to add text as caption for each videos.<br />
Here&#8217;s how to create Video Gallery.</p>
<p>Click the <img src="http://www.rezgo.com/support_images/btn_arrow.gif" alt="" /> of <strong>home </strong>tab and then select <strong>Inventory</strong>, or click the <strong>Inventory </strong>icon on Dashboard screen. Click on the tour which you wish to create Video Gallery from left hand frame.</p>
<p><span style="text-decoration: underline;"><strong>Create Video Gallery</strong></span><br />
Click the <img style="vertical-align: middle;" src="http://www.rezgo.com/support_images/btn_edit.gif" alt="" width="43" height="18" /> button in upper right corner. Then click on <strong>Media </strong>tab. You will see the section below.</p>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_videogallerydefault.gif"><img class="alignnone size-medium wp-image-568" title="Video Gallery Default Screen" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_videogallerydefault-300x59.gif" alt="" width="300" height="59" /></a><br />
(Click to enlarge)</p>
<p>Click on the <a href="http://support.rezgo.com/wp-content/uploads/2008/09/btn_attachvideo.gif"><img class="alignnone size-full wp-image-569" style="vertical-align: middle;" title="Attach a Video button" src="http://support.rezgo.com/wp-content/uploads/2008/09/btn_attachvideo.gif" alt="" width="176" height="38" /></a> button and enter URL starting from &#8220;http://&#8221; then add text.</p>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_videogalleryupload.gif"><img class="alignnone size-medium wp-image-570" title="Video Gallery Uploaded screen" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_videogalleryupload-300x98.gif" alt="" width="300" height="98" /></a><br />
(Click to enlarge)</p>
<p>Make sure to click the <strong>&#8220;Save Changes&#8221;</strong> button.</p>
<p><span style="text-decoration: underline;"><strong>Delete video</strong></span></p>
<p>To delete video from Video Gallery, simply click the <a href="http://support.rezgo.com/wp-content/uploads/2008/10/btn_deletevideo.gif"><img class="alignnone size-full wp-image-587" title="Delete Video button" src="http://support.rezgo.com/wp-content/uploads/2008/10/btn_deletevideo.gif" alt="" width="85" height="11" /></a> button.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Tour Inventory - Image Gallery</title>
		<link>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/tour-inventory-image-gallery.html</link>
		<comments>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/tour-inventory-image-gallery.html#comments</comments>
		<pubDate>Tue, 21 Oct 2008 23:39:29 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[Inventory]]></category>

		<category><![CDATA[Tour Management]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=535</guid>
		<description><![CDATA[You can create a Image Gallery for tour description by uploading images as many as you want. You also are able to add text as caption for each images you uploaded. Image gallery allows gif, jpg and png formatted file.
Here&#8217;s how to create Image Gallery.
Click the  of home tab and then select Inventory, or [...]]]></description>
			<content:encoded><![CDATA[<p>You can create a Image Gallery for tour description by uploading images as many as you want. You also are able to add text as caption for each images you uploaded. Image gallery allows gif, jpg and png formatted file.<br />
Here&#8217;s how to create Image Gallery.</p>
<p>Click the <img src="http://www.rezgo.com/support_images/btn_arrow.gif" alt="" /> of <strong>home </strong>tab and then select <strong>Inventory</strong>, or click the <strong>Inventory </strong>icon on Dashboard screen. Click on the tour which you wish to create Image Gallery from left hand frame.</p>
<p><span style="text-decoration: underline;"><strong>Creating Image Gallery</strong></span><br />
To create Image Gallery, click the <img style="vertical-align: middle;" title="Edit button" src="http://www.rezgo.com/support_images/btn_edit.gif" alt="" width="43" height="18" /> button in upper right corner. Then click on the <strong>Media </strong>tab. You will see the section below.</p>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_imagegallerydefault.gif"><img class="alignnone size-medium wp-image-539" title="Image Gallery Default screen" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_imagegallerydefault-300x104.gif" alt="" width="300" height="104" /></a><br />
(Click to enlarge)</p>
<p>Click on left hand box to upload images.<br />
Please do not forget to save all the images on your local computer. We recommend to create folder for each tour and save images in it.</p>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_imagegalleryupload.gif"><img class="alignnone size-medium wp-image-541" title="Image Gallery - upload images" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_imagegalleryupload-300x104.gif" alt="" width="300" height="104" /></a><br />
(Click to enlarge)</p>
<p>There are 2 ways to upload images.</p>
<ol>
<li>Drop or paste<br />
Open the folder which contains images. Select images you wish to attach into Image Gallery. You can select multiple of images. Then simply drag and drop into the <strong>&#8220;Drop or paste your images here&#8221;</strong> box. Pop-up window will appear and show you the progress. Once uploading is done, you can see the images in right hand box.</li>
<li>Browse<br />
Click on Browse button. Pop-up window to browse your local computer will appear.<br />
<a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_imagegalleryuploadwindow.gif"><img class="alignnone size-medium wp-image-544" title="Image Gallery - Upload image window" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_imagegalleryuploadwindow-300x194.gif" alt="" width="300" height="194" /></a><br />
(Click to enlarge)<br />
Select folder and images you wish to attach into Image Gallery. You can select multiple of images. Then click &#8220;Upload&#8221; (or &#8220;Cancel&#8221; if you want to quite).</li>
</ol>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_imagegalleryuploaded_tex.gif"><img class="alignnone size-medium wp-image-543" title="Image Gallery - Uploaded images and edit text" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_imagegalleryuploaded_tex-300x113.gif" alt="" width="300" height="113" /></a><br />
(Click to enlarge)</p>
<p>Now You can see the image(s) that you just uploaded in right hand box.<br />
Make sure to click the <strong>&#8220;Save Changes&#8221;</strong> button to finish.</p>
<p><span style="text-decoration: underline;"><strong>Add Caption to image<br />
</strong></span></p>
<p>As you can see in the figure above, there is a field to add text. This text will be displayed when the customer clicks on thumbnail in Image Gallery.<br />
Make sure to click the <strong>&#8220;Save Changes&#8221;</strong> button to finish.</p>
<p><span style="text-decoration: underline;"><strong>Edit Image Gallery</strong></span></p>
<p>To delete image, simply click on the &#8220;X delete image&#8221; link for each images.<br />
When you add new images to existed Image Gallery, new images will be displayed on top of the list with pale green background colour (old images will have whilte background colour). You cannot change the order of thumbnail.<br />
Make sure to click the <strong>&#8220;Save Changes&#8221;</strong> button to finish.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Tour Inventory - Add Geo-Tag</title>
		<link>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/tour-inventory-add-geo-tag.html</link>
		<comments>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/tour-inventory-add-geo-tag.html#comments</comments>
		<pubDate>Tue, 21 Oct 2008 23:37:50 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[Inventory]]></category>

		<category><![CDATA[Tour Management]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=522</guid>
		<description><![CDATA[With Geo Tag function, you can insert Google Map into your tour detail page to show exact location of your tour.
Click the  of home tab and then select Inventory, or click the Inventory icon on Dashboard screen. Click on the tour which you wish to add Geo-tag from left hand frame.

(Click to enlarge)
Your Inventory [...]]]></description>
			<content:encoded><![CDATA[<p>With Geo Tag function, you can insert Google Map into your tour detail page to show exact location of your tour.</p>
<p>Click the <img src="http://www.rezgo.com/support_images/btn_arrow.gif" alt="" /> of <strong>home </strong>tab and then select <strong>Inventory</strong>, or click the <strong>Inventory </strong>icon on Dashboard screen. Click on the tour which you wish to add Geo-tag from left hand frame.</p>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagdefault.gif"><img class="alignnone size-medium wp-image-524" title="Inventory Detail screen - Default" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagdefault-300x163.gif" alt="" width="300" height="163" /></a><br />
(Click to enlarge)</p>
<p>Your Inventory detail page looks like this in default status. Click the <img style="vertical-align: middle;" src="http://www.rezgo.com/support_images/btn_edit.gif" alt="" width="43" height="18" /> button in upper right corner. Then click on Location tab (second tab from left).</p>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagselectlocation.gif"><img class="alignnone size-medium wp-image-526" title="Geo Tag - Select Location" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagselectlocation-300x167.gif" alt="" width="300" height="167" /></a><br />
(Click to enlarge)</p>
<p>Select location using drop-down menu. If you cannot find the exact name of the city, click on &#8220;Don&#8217;t see your location? Click here to request that it be added&#8221; link and send us request.&#8221;<br />
Once you select location, click on the <a href="http://support.rezgo.com/wp-content/uploads/2008/09/btn_geotagthistour.gif"><img class="alignnone size-full wp-image-527" style="vertical-align: middle;" title="Geo-Tag This Tour Button" src="http://support.rezgo.com/wp-content/uploads/2008/09/btn_geotagthistour.gif" alt="" width="202" height="36" /></a> button. Pop-up window will appear.</p>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagmapwindow.gif"><img class="alignnone size-medium wp-image-528" title="Add Geo Tag Window - Map Mode" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagmapwindow-300x243.gif" alt="" width="300" height="243" /></a><br />
(Click to enlarge)</p>
<p>You can select mode from &#8220;<strong>Map</strong>&#8220;, &#8220;<strong>Satellite</strong>&#8220;, and &#8220;<strong>Hybrid </strong>(Map on Satellite image)&#8221; by clicking on <a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagmapmodeselect1.gif"><img class="alignnone size-full wp-image-530" title="Geo Tag Map Mode Select" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagmapmodeselect1.gif" alt="" width="219" height="20" /></a> .<br />
Click exact location on map.</p>
<p><a href="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagtaghere.gif"><img class="alignnone size-medium wp-image-529" title="Geo Tag Map - Tag Here" src="http://support.rezgo.com/wp-content/uploads/2008/09/ss_geotagtaghere-300x243.gif" alt="" width="300" height="243" /></a><br />
(Click to enlarge)</p>
<p>Now you can see the bubble with the <a href="http://support.rezgo.com/wp-content/uploads/2008/09/btn_taghere.gif"><img class="alignnone size-full wp-image-532" style="vertical-align: middle;" title="Geo Tag - Tag Here button" src="http://support.rezgo.com/wp-content/uploads/2008/09/btn_taghere.gif" alt="" width="91" height="21" /></a> button. If this is the exact location that you want to put tag, click on the <a style="vertical-align: middle;" href="http://support.rezgo.com/wp-content/uploads/2008/09/btn_taghere.gif"><img class="alignnone size-full wp-image-532" title="Geo Tag - Tag Here button" src="http://support.rezgo.com/wp-content/uploads/2008/09/btn_taghere.gif" alt="" width="91" height="21" /></a> button. If not, you can re-select location by clicking on Cross icon on upper right corner on bubble.<br />
When you add tag, simply close the window by clicking on red cross icon on upper right hand corner on the window.</p>
<p>Do not forget to click the &#8220;<strong>Save Changes</strong>&#8221; button when done.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Tour Inventory - Add Option to Tour</title>
		<link>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/add-option-to-tour.html</link>
		<comments>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/add-option-to-tour.html#comments</comments>
		<pubDate>Tue, 21 Oct 2008 20:59:35 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[Inventory]]></category>

		<category><![CDATA[Getting Started]]></category>

		<category><![CDATA[Tour Availability]]></category>

		<category><![CDATA[Tour Management]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=600</guid>
		<description><![CDATA[Options are created under Inventory, meaning that it shares the same information but has different settings such as duration, departure time, availability and so on.
There are 3 ways to start adding new option.
1) If you haven&#8217;t created any option yet&#8230;
Select the tour which you wish to add an option to from the list in the [...]]]></description>
			<content:encoded><![CDATA[<p>Options are created under Inventory, meaning that it shares the same information but has different settings such as duration, departure time, availability and so on.</p>
<p>There are 3 ways to start adding new option.</p>
<p><strong>1) If you haven&#8217;t created any option yet&#8230;</strong><br />
Select the tour which you wish to add an option to from the list in the left hand frame. You can see the <a href="http://kb.rezgo.com/wp-content/uploads/2008/09/btn_addoptiontonewtour.gif"><img class="alignnone size-full wp-image-278" style="vertical-align: middle;" title="Add opttion to this tour button" src="http://kb.rezgo.com/wp-content/uploads/2008/09/btn_addoptiontonewtour.gif" alt="" width="202" height="32" /></a> button on Tour Details page.</p>
<p><strong>2) If you already created option to this tour&#8230;</strong><br />
Select the tour which you wish to add an option to on the list in the left hand frame.  You can see the <a href="http://kb.rezgo.com/wp-content/uploads/2008/09/btn_addnewoption.gif"><img class="alignnone size-full wp-image-277" style="vertical-align: middle;" title="btn_addnewoption" src="http://kb.rezgo.com/wp-content/uploads/2008/09/btn_addnewoption.gif" alt="" width="165" height="22" /></a> button. Or click on any option which belongs to that tour and click on the <a href="http://kb.rezgo.com/wp-content/uploads/2008/09/btn_menu_addnewoption.gif"><img class="alignnone size-full wp-image-281" style="vertical-align: middle;" title="btn_menu_addnewoption" src="http://kb.rezgo.com/wp-content/uploads/2008/09/btn_menu_addnewoption.gif" alt="" width="106" height="17" /></a> link.</p>
<p><a href="http://kb.rezgo.com/wp-content/uploads/2008/09/menu_add_copyoption.gif"><img class="alignnone size-full wp-image-279" title="menu_add_copyoption" src="http://kb.rezgo.com/wp-content/uploads/2008/09/menu_add_copyoption.gif" alt="" width="415" height="128" /></a></p>
<p><strong>3) If you have similar option&#8230;</strong><br />
If you already have option and want to add similar option, Copy Option function comes in handy. Click on option you want to copy from the list in the left hand frame. Click on the <a href="http://kb.rezgo.com/wp-content/uploads/2008/09/btn_menu_copyoption.gif"><img class="alignnone size-full wp-image-280" style="vertical-align: middle;" title="btn_menu_copyoption" src="http://kb.rezgo.com/wp-content/uploads/2008/09/btn_menu_copyoption.gif" alt="" width="83" height="18" /></a> button on top menu, then modify fields.<br />
Please see this post for more information. <a href="http://support.rezgo.com/rezgo-back-end/home/tours/inventory/copy-inventory-item.html">http://support.rezgo.com/rezgo-back-end/home/tours/inventory/copy-inventory-item.html</a></p>
<hr />Here&#8217;s the detailed explanation of each field.</p>
<p><strong>GENERAL INFORMATION TAB</strong></p>
<p><span style="text-decoration: underline;"><strong>Option Title</strong></span><br />
Options can be considered as options that the tour has. So Option Title would be a text that differentiates this option from the other in this tour.</p>
<p>ex. &#8220;10:00 am Departure&#8221;, &#8220;Afternoon Departure&#8221;, &#8220;Double&#8221;, &#8220;Single&#8221;</p>
<p>Option Title is displayed on couple of pages on the front-end, such as Booking Form and Booking Confirmation, as well as on the list of options when a booking date is selected on Availability Calendar.</p>
<p>If the option you are adding is going to be the only one option in the tour, then the title could be departure time, or start/end time.</p>
<p><strong><span style="text-decoration: underline;">Color Bookings</span></strong></p>
<p>Would you like to recognize bookings of this option more easily than others in the Bookings section? If so, select a color from the color pallet.</p>
<p>When this option gets booked, the booking will be displayed in the selected color on the list, in the Bookings.</p>
<p><strong><span style="text-decoration: underline;">Item Duration</span></strong><br />
Enter the duration of the tour. (ex: 6 Hours, 2 Days)</p>
<p><strong><span style="text-decoration: underline;">Min Per Booking</span></strong><br />
Minimum per booking if the number which customer need to make booking. If you enter 2, then customer has to 2 person at least to make booking.</p>
<p><span style="text-decoration: underline;"><strong>Do not list in Marketplace</strong></span><br />
Check this if you do not wish this option to be available in your reseller marketplace. This option will still be bookable on front-end.<br />
* We are in the beta phase for our distribution system and are working closely with a number of vendors to integrate the distribution network.<br />
NOTE: This function is available for Rezgo Pro account only.</p>
<p>Click on the &#8220;Next Step&#8221; button to continue.</p>
<p><strong>AVAILABILITY SECTION</strong></p>
<p><strong><span style="text-decoration: underline;">Availability</span></strong><br />
Enter the number of available seats, tickets, etc. For example, if the option is boat tour and the maximum number of persons it can hold is 10, then your spaces will be &#8220;10&#8243;.<br />
This number can be either displayed or not displayed on Availability Calendar (ex: &#8220;8 spots available&#8221;) on front-end. To hide the number, tick the checkbox.</p>
<p><strong><span style="text-decoration: underline;">Start/</span></strong><strong><span style="text-decoration: underline;"> </span></strong><strong><span style="text-decoration: underline;">End Date</span></strong><br />
Specify the period of time that the option is available for. If the option is available only on one date, select the same date for both Start and End Date.</p>
<p><strong><span style="text-decoration: underline;">Booking Cutoff</span></strong><br />
To set booking cutoff day, enter the number of days. When you set cutoff date to 3, Availability Calendar will not allow customers to select 3 days from today. For example, current date is September 1st and the cutoff date of the option is set to 10 (which means 10 days), Availability Calendar won&#8217;t show the option until September 11th.</p>
<p>Click on the &#8220;Next Step&#8221; button to continue.</p>
<p><strong>PRICING SECTION</strong></p>
<p><strong><span style="text-decoration: underline;">Pricing</span></strong><br />
There are 3 Default Pricing Labels: Adult, Child, and Senior. These labels are editable inside the text boxes. For example, you can change &#8220;Child&#8221; to &#8220;Child 2-11&#8243;, or &#8220;Senior&#8221; to &#8220;Student&#8221;.<br />
You may have more than 3 price points. Click the <strong>&#8220;show more pricing points&#8221;</strong> button to display more fields. You can have them up to 9 labels.</p>
<p><strong><span style="text-decoration: underline;">Deposit</span></strong><br />
Set the deposit required upon booking. You can enter flat rate or percent (ex: 6%).</p>
<p><span style="text-decoration: underline;"><strong>Min Price</strong></span><br />
This option may have multiple pricing rules in the future that lower the price of the option. The minimum price setting stops the price from going under its set amount.</p>
<p><span style="text-decoration: underline;"><strong>Taxes</strong></span><br />
Enter the tax that needs to be added to the price. (ex: 6%)</p>
<p>After entering the information, click the <strong>&#8220;Submit Option&#8221;</strong> button located on Pricing tab. Your tours and options are now listed on the list in the left hand frame.</p>
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		<item>
		<title>FAQ - What are the new required fields?</title>
		<link>http://support.rezgo.com/faq/faq-what-are-the-new-required-fields.html</link>
		<comments>http://support.rezgo.com/faq/faq-what-are-the-new-required-fields.html#comments</comments>
		<pubDate>Mon, 06 Oct 2008 17:31:46 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[FAQ]]></category>

		<category><![CDATA[Booking Information]]></category>

		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=583</guid>
		<description><![CDATA[Each tour now has new required fields that are necessary for standardizing information for the Rezgo Distribution System&#8217;s websites. In the past suppliers were able to fill in various sections of their tour description in varying sections of Rezgo, which meant that when a reseller was looking to distribute the tour, it potentially lacked some [...]]]></description>
			<content:encoded><![CDATA[<p>Each tour now has new required fields that are necessary for standardizing information for the Rezgo Distribution System&#8217;s websites. In the past suppliers were able to fill in various sections of their tour description in varying sections of Rezgo, which meant that when a reseller was looking to distribute the tour, it potentially lacked some essential information for booking. These new standardized fields allow us to accurately share tour information over numerous sales channels.</p>
<p>Here is a breakdown of the new fields:</p>
<p>Schedule:</p>
<ul>
<li>&#8220;Departs&#8221; - How often does this tour/activity run. For example, Hourly, Daily, Weekly, Flexible.</li>
<li>&#8220;Unavailable Dates&#8221; - These are general dates when your tour/activity are not available, for example &#8220;Christmas Day, New Years, Easter&#8221;.</li>
<li>&#8220;Itinerary&#8221; - This is a breakdown of the tour components by time. You can list all locations you will visit, place a tentative time schedule, or the order that each sight/attraction will be visited in.</li>
<li>&#8220;Pickup / Departure&#8221; - Specify where your customers will meet or be picked up for the tour/activity.</li>
<li>&#8220;Drop Off / Return&#8221; - Specify where your customers will be dropped off after their tour/activity is complete.</li>
<li>&#8220;Things to Bring&#8221; - If your tour requires the customer to wear certain attire or bring specific equipment, please detail that information here.</li>
</ul>
<p>Description:</p>
<ul>
<li>&#8220;Introduction&#8221; - This is a limited (200 character) description of your tour that will be shown when there are numerous tours being listed.</li>
<li>&#8220;Overview&#8221; - Once someone has clicked on the tour, a more detailed description is needed. This is where you should talk about the experience of the tour, the sights, sounds and smells that make it unique.</li>
<li>&#8220;Inclusions&#8221; - Please detail all the things that are included with your tour.</li>
<li>&#8220;Exclusions&#8221; - Please detail all the things that are NOT included with your tour.</li>
<li>&#8220;Cancellation Policy&#8221; - Please include your product specific cancellation policy if applicable. Note that this policy will not be displayed on partner websites.</li>
<li>&#8220;Additional Info&#8221; - If there is other information that you feel the customer should know, please include it here. Note that this field will only be displayed on your Rezgo site.</li>
</ul>
]]></content:encoded>
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		</item>
		<item>
		<title>FAQ - Terminology</title>
		<link>http://support.rezgo.com/faq/terminology.html</link>
		<comments>http://support.rezgo.com/faq/terminology.html#comments</comments>
		<pubDate>Wed, 01 Oct 2008 18:29:24 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[FAQ]]></category>

		<category><![CDATA[Terminology]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=325</guid>
		<description><![CDATA[The tourism Industry uses some unique terminology. Here are definitions to terms that are commonly used within the Knowledge base:
Back End - This is the Rezgo Administrative site that allows suppliers to access their inventory, bookings, and manage all of their Rezgo account settings.
Category - Categories are used to group various tours together. This has [...]]]></description>
			<content:encoded><![CDATA[<p>The tourism Industry uses some unique terminology. Here are definitions to terms that are commonly used within the Knowledge base:</p>
<p><a href="http://www.answers.com/topic/back-end" target="_blank"><strong>Back End</strong></a> - This is the Rezgo Administrative site that allows suppliers to access their inventory, bookings, and manage all of their Rezgo account settings.<br />
<strong>Category</strong> - Categories are used to group various tours together. This has changed to Tags, which will allow greater flexibility for organizing tours.<br />
<a href="http://www.answers.com/topic/front-end-technology" target="_blank"><strong>Front End</strong></a> - This is your Rezgo booking page. This is where your users will be able to go to your website and make a booking.<br />
<strong>Option</strong> - Options are specific criteria for a tour. Common options are departure time, departure location, and any other customizable variable for a tour.<br />
<strong>RDS</strong> - Rezgo Distribution System, it connects suppliers with vendors allowing for greater distribution of tours and activities.<br />
<strong>Rezgo Pro</strong> - The enhanced edition of Rezgo that gives suppliers the option to accept live payments, and also gives point of sale support as well as additional customizations.<br />
<a href="http://www.hometravelagency.com/dictionary/supplier.html" target="_blank"><strong>Supplier</strong> </a>- This is the tour or activity provider, they own the tour company and manage the inventory themselves.<br />
<strong>Tour Option</strong> - See option<br />
<strong>Vendor</strong> - Tour and Activity reseller, vendors look for others inventory to resell through their own website.</p>

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		</item>
		<item>
		<title>Linking Rezgo Tours to Other Websites</title>
		<link>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/linking-rezgo-tours-to-other-websites.html</link>
		<comments>http://support.rezgo.com/rezgo-back-end/home/tours/inventory/linking-rezgo-tours-to-other-websites.html#comments</comments>
		<pubDate>Thu, 25 Sep 2008 19:20:06 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[Inventory]]></category>

		<category><![CDATA[Linking]]></category>

		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[Tour Selling]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=556</guid>
		<description><![CDATA[This video tutorial will show you how to connect your Rezgo tour product to any other website using a hyperlink or a &#8216;Book Now&#8217; or &#8216;Reserve&#8217; button.

This functionality is available after clicking on the &#8216;Link To This Tour&#8217; button under the Inventory Menu.
]]></description>
			<content:encoded><![CDATA[<p>This video tutorial will show you how to connect your Rezgo tour product to any other website using a hyperlink or a &#8216;Book Now&#8217; or &#8216;Reserve&#8217; button.</p>
<p><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="350" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="src" value="http://www.youtube.com/v/qXuBqyYHsN0" /><embed type="application/x-shockwave-flash" width="425" height="350" src="http://www.youtube.com/v/qXuBqyYHsN0"></embed></object></p>
<p>This functionality is available after clicking on the &#8216;Link To This Tour&#8217; button under the Inventory Menu.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>FAQ - Do you offer group discounts?</title>
		<link>http://support.rezgo.com/faq/do-you-offer-group-discounts.html</link>
		<comments>http://support.rezgo.com/faq/do-you-offer-group-discounts.html#comments</comments>
		<pubDate>Fri, 19 Sep 2008 00:18:21 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=507</guid>
		<description><![CDATA[We are planning on releasing group discounts in the near future. More information will follow.
]]></description>
			<content:encoded><![CDATA[<p>We are planning on releasing group discounts in the near future. More information will follow.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>FAQ - How do the payments work?</title>
		<link>http://support.rezgo.com/faq/how-do-the-payments-work.html</link>
		<comments>http://support.rezgo.com/faq/how-do-the-payments-work.html#comments</comments>
		<pubDate>Fri, 19 Sep 2008 00:09:55 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=505</guid>
		<description><![CDATA[Rezgo Pro has the option to accept several Payment gateways, this would allow for instant charge to traveler&#8217;s that are on your website. All other payments can be manually processed. For point of sale, you need to use your current credit card processing system, and you can consolidate it with Rezgo.
]]></description>
			<content:encoded><![CDATA[<p>Rezgo Pro has the option to accept several Payment gateways, this would allow for instant charge to traveler&#8217;s that are on your website. All other payments can be manually processed. For point of sale, you need to use your current credit card processing system, and you can consolidate it with Rezgo.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>FAQ - Can Rezgo handle multiple tours and multiple point of sales. What version (Free/Pro)?</title>
		<link>http://support.rezgo.com/faq/can-your-rezgo-handle-multipe-tours-and-multiple-point-of-sales-what-version-freepro.html</link>
		<comments>http://support.rezgo.com/faq/can-your-rezgo-handle-multipe-tours-and-multiple-point-of-sales-what-version-freepro.html#comments</comments>
		<pubDate>Fri, 19 Sep 2008 00:08:15 +0000</pubDate>
		<dc:creator>Rezgo Support</dc:creator>
		
		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://support.rezgo.com/?p=503</guid>
		<description><![CDATA[Yes, Rezgo has the capability to handle multiple tours with multiple points of sale. Depending on the scope of your project, there are a few options for you.

If you are a small tour operator, and are looking to sell other supplier&#8217;s tours (partners), then I recommend Rezgo Pro. Rezgo pro has an integrated Point Of [...]]]></description>
			<content:encoded><![CDATA[<p>Yes, Rezgo has the capability to handle multiple tours with multiple points of sale. Depending on the scope of your project, there are a few options for you.</p>
<ol>
<li>If you are a small tour operator, and are looking to sell other supplier&#8217;s tours (partners), then I recommend Rezgo Pro. Rezgo pro has an integrated Point Of Sale interface that will allow you to manage walk up bookings and phone bookings. You will have to manually manage your availability so that you do not over book your partner&#8217;s tours. You can generate reports and manually track commissions based on these reports. rezgo Pro is $149 USD per month.</li>
<li>If you have a large tour operation, you can use the Rezgo Distribution System (RDS). We would give you a white label vendor portal that you would be able to load other rezgo supplier accounts inventory with. You would not have point of sale capabilities, but would have greater control over commissions and distribution. Rezgo charges an additional 5% commission on top of any booking that is processed through the Rezgo RDS.</li>
</ol>
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