Import Booking Email | Rezgo Support

If you are selling your product through third party online booking service such as Expedia, you can import booking email into Rezgo system. Imported booking email will be converted into Rezgo booking as offline sales.
This functionality substantialize to consolidate all the bookings and generate reports including passenger manifest.

Setting

Fist off, you have to enable this functionality.
Click triangle icon next to settings tab and select Rezgo Settings from drop-down menu, or click settings and select My Rezgo Settings button from left frame. Go down to “Email Import” section.

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Currently, Rezgo only supports Expedia as third party online booking service. Tick the checkbox to enable this function and enter email address. Rezgo system won’t check duplication of the email address among other Rezgo users. Therefore, email address should be recognizable and unique such as sub domain name or company name.

Click “Save Changes” button.

Enter ID

Once you have enabled Email Import functionality, you need to provide ID number of your products which you are selling on Expedia.

Click triangle icon next to home tab and select Inventory, or click Inventory icon on Dashboard. Select Option from left frame to open Option detail.

Click Edit button and go to Availability tab.

Enter Expedia ID in the field. Rezgo system will search product database using this ID as identifier and create booking as offline sales when ID number is matched with information on booking email from Expedia.

Click “Save Changes” button to save it.

Import Email

Now you can start forwarding booking email from Expedia to the email address you have created on Rezgo Settings page. Status of the result will be sent to your message box.
We recommend you to add My Message Widget on Dashboard so that you will know if there is new message.

Clicking on message title will lead you to message box.

You can click on messages tab on Home page of Rezgo back-end. You also can select messages from drop-down menu on home tab.

Result of the Import

Check the message box after you import any booking email to check the result.

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Select message from left frame. Your result might look like image below if the import was successful.

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In above message, you can see 2 Rezgo booking IDs (numbers in pink circle) which means Rezgo created 2 bookings for 1 booking email from Expedia. You might find those bookings in the list if within the last 25 bookings on POS page, or you can find the imported booking by ID in the Bookings section with the criteria, Tran #.
Please note that the group information will be blank on Booking Detail page even if there is passenger(s) with primary contact person. If you want to fill those information, please do so on Booking Detail page manually (you can find the information on booking email).

Please see article below for more information about POS.
Offline Sales

If the import has been failed, your result might look like images below.

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Above images are just sample and there could be other reasons for failure.
If the import has failed, you need to enter booking manually as offline booking using POS.
Please see article below for more information about POS (offline sales).
Offline Sales

NOTE: When the third party online booking service changes their specification, our Email Import functionality could be effected and import will be failed. If you are having problem with Email Import with unknown causes, please contact us to support@rezgo.com.