Rezgo Support and Knowledgebase

Rezgo has a simple pay-for-performance pricing model. You will be billed based on your revenue through Rezgo website on first business day of the month*.

Once you signed up with Rezgo, you will have a chance to enter your credit card number. You do not need to enter it immediately but without credit card information, you are not able to turn your Rezgo website live.

Note: You can enter other information such as inventory and Option without credit card number but cannot make your website live or enter bookings on back-end.

If you see the message below after you login, that means you need to enter your credit card number in order to turn your Rezgo website live.

To continue, click on ‘click here’ link. New window will be displayed.

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Enter information and click “Save” button.

*Because of the time difference, some of the customer will receive bill and payment record on second day of the month.

Manage Account Information

Your information need to be updated before your credit card has expired.
To update your account, click on triangle icon next to settings tab and select Rezgo Account.

Click “change my credit card” or “change my billing address” button to update information. Click “Save” button or if you want to cancel it, click on “cancel” link.

Manage Billing Address

Billing Address and email address is very important. Rezgo sends email notification of invoice to this email address and when we need to contact you in person, we also use this email address. Make sure to enter email address of active administrator who is handling billing.
To modify information, simply click on “change my billing address” link and enter updated information, then click “save”.

Invoice

You will receive email notification on first business day of the month. When you log in to your back-end, you will see the message on dashboard (below figure). This message will disappear once you access to Rezgo Account page.

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This link will lead you to Rezgo Account page. Now you can see the invoice for the month.

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Current invoice is always shown. Now we added functionality to show past invoice by clicking “+” icon and print them. Each past invoices has button.

Invoice Breakdown

You can see the detail information of each bookings as invoice breakdown.

Click on “show invoice breakdown” to unfold small window.

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There are buttons to print, export, show breakdown and close small window. When you click on “Export” button, Exel file will be saved on your computer. To show breakdown in large window, click on “Large”. It will open new browser window to list breakdowns.

Multiple Accounts

If you have multiple of Rezgo accounts as branch account and link with them, please note that only main account can see account information and invoices. Notification of invoice will only be sent to billing email address of main account. You can enter billing information for each branch.

If you want to make branch account and link with them, please contact Rezgo support team.