How to use a canned message

Once you create a canned message, you can use it anywhere you select when making it: when sending gift cards, payment requests, event messages, or review responses.

First, follow the instructions in the articles linked above to get started.

When you’re prompted to enter a message to the recipient(s), instead, click the Message field to use a canned message.

 

Select your canned message from the list of responses. The message will be filled out, and you can edit it as needed.

There are two things to note when preparing your message:

• User variables won’t be filled out for messages to event groups or payment requests for reconciliations.
• HTML will only work with messaging event groups.

Once it’s ready to go, send your message like usual.

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