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Knowledge Base

Create and Manage Bookings

How to manually create a booking
How to cancel bookings
How to let customers edit or cancel their own bookings
How to check in bookings
How to add an itinerary entry

Articles

Create Bookings
How to manually create a booking
How to book a package on the point of sale
How to sell merchandise through the point of sale
How to add a contact to a booking
How to add billing information to a booking
How to change prices when adding a booking
How to add a payment method to a booking
How to manually send or resend customer notifications
How to send booking receipts to customers
How to print tickets for your customers
How to add comments to bookings
How to add a reference ID to a booking
How to set custom ticket IDs
How to add bookings to an order
How to remove bookings from an order
How to add a booking to a completed order
How to close orders
How to abandon orders
How to add billing information to an order
How to add merchandise to an order
How to edit a booking before completing an order
How to add taxes or other line items to inventory or bookings
How to reorganize a booking's line items
How to add a transaction to an order
How to manually add a tip to a transaction
How to add a gift card transaction to a booking
How to add a preauthorized transaction to a booking, order or invoice
How to print a transaction
How to add a signature to a transaction
How to get a payment request link
How to add a transaction to a booking
How to create a booking for a contact
How to create a booking from an option
How to split booking commissions
How to override commission amounts
How to activate Disney shells
How to activate SeaWorld tickets
+ 32 Articles
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Manage Bookings
How to use the dispatch manager
How to use the daily manifest
How to confirm a booking by changing its status
How to refund a booking, order or invoice
How to partially refund a booking or order
How to refund to a gift card
How to close an event from getting additional bookings
How to change a booking's date, option, or usage date.
How to check in bookings
How to view an option's bookings
How to view a booking
How to edit a booking
How to cancel bookings
How to edit guest information in a booking
How to add or delete a guest on a booking
How to assign or remove resources on a booking
How to assign or remove resources for an event
How to get receipts for bookings and orders
How to send a payment request
How to remove attached merchandise from a booking
How to view a booking summary
How to bundle line items
How to delete line item bundles
How to bundle booking fields
How to add default booking assignments to inventory
How to adjust availability holds
How to adjust blank spaces in bookings
How to let customers edit or cancel their own bookings
How to require payment before booking status can be changed
How to collect signatures for per-guest waivers
How to attach a signed waiver to a booking
How to flag waivers as being signed externally
How to assign guest waivers to multiple bookings
How to detach signed waivers from bookings
How to delete a pre-signed waiver
How to view and print signed waivers
How to automate payment requests
How to edit or delete booking comments
How to include booking comments in reports and tickets
How to disable or enable guest reviews for a booking
How to edit a check-in location
How to assign a booking to a different user, group or desk.
How to duplicate bookings
How to view the history of a booking
How to revert adjusted prices on bookings
How to update a contact from a booking
How to view an order
How to set an order's status
How to cancel an order
How to change an open availability booking's expiry date
Enhanced Refund Protection FAQ
How to confirm a customer's refund protection status
How to void third-party tickets and shells
+ 48 Articles
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